Frequently Asked Questions

Any individual currently receiving income-based public assistance is eligible for Arts Access. We ask that you present proof of public assistance, with the applicant's name on it, when signing up online, over the phone, or in-person. Public Assistance Examples:MedicaidSNAP/Food Stamps/EBTHEAPChild Health PlusWICSSDI - Social Security Disability InsuranceSSI - Supplemental Security IncomeTANF or Cash AssistancePublic or Temporary AssistanceSection 8/Housing Choice Voucher/Rental SubsidyChild Care Assistance Program (CCAP)/Head StartWe do not accept Medicare.If you have any questions on whether a form of public assistance is accepted or not, please call (716) 833-3004 x514.

Applications are generally reviewed at the beginning of the week and mailed out at the end of the week. After you register, you will receive a confirmation email immediately upon submission. Within a week you should receive an approval email or an email asking for more information about your application. Once your pass is mailed you will receive a final email that your pass has been put in the mail. A welcome packet will be mailed to the address listed on your registration form. It will include your physical Arts Access pass and more information about the program.You can expect to receive your pass within 2-4 weeks of applying.

The Arts Access pass includes one guest to all partners. Some partners allow more than one guest. Check the "YOUR PASS INCLUDES" section in the information packet. It is not required that your guest is an Arts Access passholder. Exceptions typically include classes and high-demand, ticketed events. The venue you are interested in visiting will offer information related to their guest policy.

Arts Access is not responsible for ticketing. To obtain tickets to a performance or event, please contact the partner directly. Specific instructions are listed on each partner's listing in the information packet or our online partner listing.

You can request a ride to one of our partner locations: HERE.Please note that transportation is extremely limited and fills up quickly. You will also need to review and agree to the Code of Conduct.

Your pass is valid at over 80 arts & culture events and venues across Western New York. Find the full list of partners here.

Your Arts Access pass is good for one year and the expiration date is printed on the pass. We ask that you reapply for the program each year as a means to confirm your continued eligibility. You can reapply online, by mail, or in-person at one of our sign-up locations.

For ticketed events, you can use the pass once per event. For example, you can see each show at a theater once during their season. At galleries and museums, you can use the pass once per month. Some organizations may have additional restrictions. These will be in the information packet or the partner tell you when you reserve.

If your Arts Access card is lost or misplaced, you can request a replacement by submitting the form here.

There is no age restrictions for the pass. Anyone receiving income-based public assistance with an associated benefit card is eligible. If a child is eligible for the pass, but not the caregiver, the pass includes one guest so that any caregiver can bring the child to the participating partners.